Electronic Keycards

Dispelling Myths About Hotel Locks

Wednesday, December 19th, 2012 - Entry 15

Tags: Hotel/Room/Suite, Hospitality

I recently discovered there are a lot of myths and much curiousity about hotel keycards, so I wanted to unlock some secrets.

Instead of metal keys, many hotels opt for electronic key cards. These work similar to a username and password to access email, only work for a limited time, and can be deactivated if lost. If you forget your keys in your room, a new one can be made for registered guests with matching ID. Compared to metal keys which, if lost, require the door handle to be replaced - this system is much safer with an instant deactivation. So lets debunk some myths. (Disclaimer: While I have years experience in hospitality and have worked several lock systems, I do not claim to know about every electronic lock system; I can only address the systems I have worked with and therefore there may be exceptions to the information I present.)

Myth 1 - Key cards contain sensitive information. False; key cards contain about three bits of basic information like: (1) the hotel specific codes to (2) open the door number until the (3) expiration date. It would be risky, and even impossible on most systems if anyone wanted to add your name, address, phone number, payment method, etc.

Myth 2 - Key cards work anywhere. This is both true and false. It it true that many systems use the same key card style; meaning that if you bring a blank keycard from Hotel A and ask Hotel B to use that as your room key - it may be possible.
HOWEVER this myth is addressing a different aspect of that question. If you check into room #101 at Hotel C then try to use it in room #101 at Hotel D - the door will not unlock. Every hotel key machine has a specific encoding number and every door lock will accept only that encoding number. Picture a car dealership with hundreds of the same model car - you press a remote start button and only one car will accept the code and start.

Myth 3 - We charge for lost keys. Myth only. Our hotels do not, and I am aware of very few that do. There are sweet folks who will mail the keycards back to us, but the stamp often costs more than the card.

In short, key cards are much more secure than metal keys and strongly benefit guests - so you can rest easily when traveling (especially on our pillowtop mattresses).

Marshall Tramp, HOST - Assistant Manager

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Electronic key cards often intrigue travelers. Read why they are one of the safest key styles around

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You can also read the previous article "Outdoor Recreation" or the next article "Relax and Recharge"